Privacy Policy

PRIVACY POLICY

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Owner: Maisy Rudys - Siret: 2281638884

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which allows us to get more details about the browser and operating system you are using.

Email Marketing (if applicable): With your permission, we will send you emails about our store, new products, and other updates.

ARTICLE 2 - CONSENT

How do I obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we assume that you consent to our collecting and using your information for that purpose only.

If we ask you to provide us with your personal information for another reason, such as for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us by contacting us at Contact@qelano.com or by mail at: A-10815, Saint Julien Avenue, H1H 3Y1, Montreal, QC, Canada.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you complete your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is kept as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.

All direct payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The requirements of PCI-DSS allow to ensure the secure processing of credit card data by our store and its service providers.

For more information, please see Shopify's Terms of Service here or Privacy Policy here.

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your personal information.

It should not be forgotten that some providers may be located in or have facilities located in a jurisdiction different from yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction could be disclosed under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party's website or application, you are no longer governed by this Privacy Policy or by our website's Terms and Conditions of Sale and Use.

Links

You may be led to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted using SSL security protocol and kept with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies we use. We have listed them here so that you have the option to choose whether or not to allow them.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by the internal statistics tracking system of our website provider to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (relative to the visitor's location) the next day. Calculates the number of visits to a store by a unique customer.

cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information could be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, file a complaint, or simply want more information, contact our privacy compliance officer at Contact@qelano.com or by mail at Maisy Rudys.

[Re: Privacy Compliance Officer]

A-10815, Avenue Saint-Julien, H1H 3Y1, Montreal, QC, Canada.

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