Privacy Policy

PRIVACY STATEMENT                              

Owner: Maisy Rudys
SIRET / Identification: 2281638884
Contact: Contact@qelano.com


ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide us, such as your name, shipping address, and email address.
When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which allows us to obtain details about the browser and operating system used.
Email Marketing (if applicable): With your explicit permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 - CONSENT

How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we consider that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent (opt-in), or provide you with an opportunity to say no (opt-out).

How can I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Contact@qelano.com or by mail at:
Maisy Rudys, A-10815 avenue Saint-Julien, H1H 3Y1, Montréal, QC, Canada.

ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

ARTICLE 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, Shopify temporarily stores your credit card information. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

ARTICLE 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us (such as shipping or payment processing).
However, some third-party service providers, such as payment gateways and other transaction processors, have their own privacy policies regarding the data we are required to provide to them for your purchase transactions. We recommend that you read their privacy policies carefully to understand how your personal information will be handled.
Please be aware that certain providers may be located in or have facilities in a different jurisdiction than yours or ours. If you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located.
Once you leave our store's website or are redirected to a third-party's website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


ARTICLE 6 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements.

ARTICLE 7 – COOKIES
Here is a list of the cookies we use, so you can choose whether or not to allow them:
  • _session_id: unique session identifier, allows Shopify to store your session information.
  • _shopify_visit: no data retained, persists for 30 minutes from the last visit. Used for internal statistics.
  • _shopify_uniq: no data retained, expires at midnight the next day. Calculates the number of visits per unique customer.
  • cart: unique identifier, persists for 2 weeks, stores your shopping cart information.
  • _secure_session_id: unique secure session identifier.
  • storefront_digest: unique identifier used to know if the visitor has access to the site if a password is active.
ARTICLE 8 – USER RIGHTS (GDPR / EUROPE COMPLIANCE)
In accordance with European regulations (GDPR), users located in France and the European Union have the following rights regarding their personal data:
  • Right to access and rectify your data.
  • Right to erasure ("right to be forgotten").
  • Right to restriction and opposition to data processing.
To exercise these rights, you can contact us at any time at the following address: Contact@qelano.com.
ARTICLE 9 – CHANGES TO THIS POLICY
We reserve the right to change this privacy policy at any time. Changes will take effect immediately upon their publication on the website. If we make major changes to this text, we will inform you here of its update.

QUESTIONS AND CONTACT INFORMATION
For any questions, requests for access, rectification, or deletion of your personal data, you can contact our Privacy Standards Manager:
  • By email: Contact@qelano.com
  • By mail: Maisy Rudys, A-10815 Saint-Julien Avenue, H1H 3Y1, Montreal, QC, Canada.