FAQ

How long does it take to receive my order?

Your order is shipped within 2 to 3 business days. Our average delivery times are then 5 to 15 business days for France and the rest of the world.

Which countries do you ship to and what are the delivery costs?

We ship our products worldwide. Standard delivery costs are completely free for all orders.

Where is your company based?

Our company is proudly based in France, where we manage design, customer support, and order tracking.

Which service handles the delivery of my package?

Your items are handled and delivered to your home by your national postal service.

What are the delivery hours?

Packages are delivered during standard business hours, according to the usual terms and schedule of your local postman.

What happens if I am not home for delivery?

Don't worry. If your package is small enough, it will be left directly in your mailbox. Otherwise, your postman will leave a delivery notice and your package will be available at the nearest post office.

I made a mistake in my delivery address, what should I do?

If your order has not yet been shipped, please contact our customer service immediately by email so that we can update your information. However, in accordance with our General Terms and Conditions of Sale, once the package has been shipped from our warehouses, no further address changes can be made.

Is your website fully secure?

Yes, the security of your data is our absolute priority. Our site uses the HTTPS protocol (symbolized by the padlock in your address bar) to encrypt all pages and protect your personal data against malicious software. For payment processing, we work exclusively with Stripe and PayPal, the world leaders in online bank transaction security.

What payment methods are accepted?

We accept secure payments by Credit Card (Visa, MasterCard, American Express) and via PayPal. For security reasons, we do not accept checks, bank transfers, or cash on delivery.

What is your return policy if the product is not suitable for me?

We offer a "Satisfied or Refunded" guarantee of 14 days from the receipt of your package. If the product does not fully meet your expectations, you can return it for a full refund. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the buyer, and proof of postage must be sent to us by email.

Do you have another question?

Our team is at your disposal. Please feel free to contact us directly by email at the following address: Contact@qelano.com .